Privacy policy & Security
At Hello Sweet Thing we are committed to protecting your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). This means that only authorised Hello Sweet Thing staff have access to personally identifiable information.
The type of information we collect from customers are name, address, phone number and email address. The reasons why we collect this information is so we can process your order, but also to be able to provide you with a personalised service. Sometimes we send our customers emails, just to let them know about events and offers we do at Hello Sweet Thing. These emails will only be sent to you if you have given us your consent to do so. However, if you decide that you don’t want to receive any future emails, you can just send an email to hello@hellosweetthing.co.ukor click on the “unsubscribe” link in the bottom of the email and we promise not to send you the emails again.
Cookies
We sometimes use the information we collect from you to track patterns of behaviour of visitors on our site. We do this by using ‘cookies’. Cookies are small piece of information that speeds up the interaction between websites and enables the system to recognise your device on future visits. Although it puts your items in to the shopping bag and remembers who you are and what you like at future visits, it does not store any details about your credit cards. At Hello Sweet Thing we use them to simply give you, our customer, a better and more personalised site experience; so you can view and edit your shopping bag and get offers and information that is more relevant to you.
Security Policy
All Hello Sweet Thing online purchases take place in a safe environment and our payment provider holds all your card details secure. In fact, they are so secure that we can’t even see them as all your details are held in an encrypted format until we process your order. However, if you still feel unsecure to place an order on our website, please feel free to place the order over the phone or email by contacting us on customerservices@hellosweetthing.co.uk or 01924 501336.